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Technical Support Specialist

As a Technical Support Specialist at Woosa you are jointly responsible for providing technical support to our customers. You identify and answer questions from customers and investigate problems. You are – together with the entire support team – the most important link between our customers and our development team. Your concrete goal is to answer questions as quickly as possible and solve problems as quickly as possible.

What are you doing in a day?

As a Technical Support Specialist, your daily duties include answering support tickets, phone calls and live chats.

In addition, you will be involved in investigating and solving technical problems and/or answering questions on a daily basis. You are able to provide our customers with the best possible support and advice when it comes to the functionalities of our plugins. Everything with the aim of providing the best service.

Finally, you will work closely with our development team. Together with your department, you analyze and optimize the day-to-day business and implement improvements for customer satisfaction. This includes maintaining our knowledge base.

What do we expect from you?

What do we offer you?

About Woosa

Woosa is a young, innovative organization that focuses on a niche within the e-commerce industry. Since its founding in 2017, we have been working hard every day on the best WordPress and WooCommerce plugins for both webshop and supplier. Thanks to our focus on e-commerce, we have become a real specialist when it comes to webshop plugins. We are happy to share our knowledge in order to jointly achieve the best results in both the short and long term.

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Did you became enthusiastic?

Then respond quickly! Send your CV and motivation via the application form below and who knows, we will see you soon! For any questions about the position or the vacancy, please contact Woosa via +31 (0)320 – 33 77 77.

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Your mission, should you choose to accept it, will be to weave your magic within the realm of our chat system, enchanting users with your empathetic nature and technical prowess. As the guardian of our clients’ accounts, you’ll tackle questions, vanquish challenges, and masterfully navigate the intricacies of our app to liberate them from any obstacles they encounter.

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Hey there! Woosa is a fresh and creative crew, rocking it in the e-commerce world! Ever since we kicked things off in 2017, we’ve been hustling day in and day out, crafting top-notch WordPress and WooCommerce plugins for all those fantastic webshops and suppliers out there. E-commerce is our jam, and we’ve totally nailed it as specialists in webshop plugins!

We’re all about teamwork and sharing the know-how, so together, we can score awesome results in the blink of an eye and in the long run too. Let’s conquer the e-commerce realm together and make magic happen! 🚀

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