Technical Support Specialist

As a Technical Support Specialist at Woosa you are jointly responsible for providing technical support to our customers. You identify and answer questions from customers and investigate problems. You are – together with the entire support team – the most important link between our customers and our development team. Your concrete goal is to answer questions as quickly as possible and solve problems as quickly as possible.

What are you doing in a day?

As a Technical Support Specialist, your daily duties include answering support tickets, phone calls and live chats.

In addition, you will be involved in investigating and solving technical problems and/or answering questions on a daily basis. You are able to provide our customers with the best possible support and advice when it comes to the functionalities of our plugins. Everything with the aim of providing the best service.

Finally, you will work closely with our development team. Together with your department, you analyze and optimize the day-to-day business and implement improvements for customer satisfaction. This includes maintaining our knowledge base.

What do we expect from you?

• You have HBO work and thinking level;
• You have 5+ years of experience with WordPress & WooCommerce;
• You have 2+ years of experience in a Customer Service role or similar job position;
• You are able to identify the problems of our customers;
• You are customer-oriented and able to solve the problems of our customers;
• You work well in a team;
• You have affinity with IT and are eager to learn;
• You can write and speak Dutch and English fluently;
• You are available 32 to 40 hours a week.

What do we offer you?

• Salary between €2,000 – €3,000 per month;
• Ability to work completely remotely, on location and/or from home;
• A challenging position at a fast-growing startup;
• Sufficient space for personal development and career opportunities;
• A company laptop;
• An informal working atmosphere with an ambitious team;
• An enthusiastic team with fun team outings;
• The sky has no limit 😉

About Woosa

Woosa is a young, innovative organization that focuses on a niche within the e-commerce industry. Since its founding in 2017, we have been working hard every day on the best WordPress and WooCommerce plugins for both webshop and supplier. Thanks to our focus on e-commerce, we have become a real specialist when it comes to webshop plugins. We are happy to share our knowledge in order to jointly achieve the best results in both the short and long term.