Table of Contents
Authorization errors #
One of the first steps in setting up the bol.com WooCommerce plugin, is authorizing your bol.com account with WooCommerce. However, during this process you can experience errors. We have stated them below including the solution.
| Code | Error message | Screenshot | Cause | Solution |
| The authorization has failed, please make sure you provided a valid Client ID and Client Secret! | Screenshot | The bol.com client ID and client secret are not valid. | Go to your bol.com seller account and check your client ID and client secret. |
Product errors #
| Code | Error message | Screenshot | Cause | Solution |
| Please provide the EAN code | Screenshot | The EAN code is missing in the WooCommerce product. | The EAN code is a mandatory product parameter, to be able to publish a product to bol.com. Check a couple of things, if you get this error message:
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| The EAN code is invalid, please check again to make sure you entered a valid one. | Screenshot | The EAN code is invalid | An EAN code has 13 characters and may only consists of numbers. For example a good EAN number is:
An invalid EAN code example is:
Correct the EAN code and try to publish the product again. |
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| 4004 | Enrich this product with additional information | Screenshot | 1) The product/EAN code doesn’t exist yet on bol.com
2) The product exists on bol.com, but needs additional information to be visible and start selling |
1) Check how to publish new products/EAN codes to bol.com
2) There are two ways to enrich the product with additional information: |
| Enter a valid stock level (between 1 and 999) | Screenshot | The stock level is lower than 1 or is not filled in, in the WooCommerce product | Either increase the stock level higher than 1 or activate the stock management within the WooCommerce product. | |
| Update price – this promotion cannot be processed because this product is not linked to any offer in bol.com. Please publish this first. | Screenshot | The product is not yet published on bol.com | In order for a product to be updated, it should have the status Published in the WooCommerce product overview, bol.com column. If it says Not published, you will need to publish the product before you can update the price. | |
| [Offer not found] The offer [ID/UID: 12b651d9-3d32-4b97-bb5c-1d233fb6034c] does not exists | Screenshot | It seems the product is deleted in your bol.com seller account and therefore lost the connection in WooCommerce | To re-connect the product with bol.com, follow the steps below:
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| Something went wrong while trying to publish this offer. | Screenshot | Your bol.com seller account is not authorized in the settings of the plugin | Luckily this is an easy one to solve!
Try to publish the product again with the bulk actions and see if it will show the status Published. |
Order errors #
| Code | Error message | Screenshot | Cause | Solution |