Table of Contents
Authorization errors #
One of the first steps in setting up the vidaXL WooCommerce plugin, is authorizing your vidaXL account with WooCommerce. However, during this process you can experience errors. We have stated them below including the solution.
| Code | Error message | Screenshot | Cause | Solution |
| Granting authorization has failed, please check the logs. | Screenshot | You are using the wrong Kaufland client key and client secret to authorize | Check in your Kaufland seller account, what your correct client key and client secret is and try again. You can read here where to find this information. |
Product errors #
| Code | Error message | Screenshot | Cause | Solution |
| Unit not found | Screenshot | The product/EAN code is not existing yet on Kaufland. | To make sure the product/EAN code will be sold on Kaufland, you will need to add the product with all its content yourself. At this moment our Kaufland WooCommerce plugin doesn’t support this feature yet. For this reason we advise you to follow the following steps:
After the product is published on Kaufland, you can connect the WooCommerce product with the Kaufland product by publishing the product from WooCommerce again via the bulk actions. |
Order errors #
| Code | Error message | Screenshot | Cause | Solution |
| Validation failed | Screenshot | The shipping carrier or Track & Trace code is missing. | Please select the shipping carrier and fill in the Track & Trace number. Follow the steps to manually mark a Kaufland order as shipped. | |