Authorization errors #
One of the first steps in setting up the Van der Meer WooCommerce plugin, is authorising your Van der Meer account with WooCommerce. However, during this process you can experience errors. We have stated them below including the solution.
| Code | Error message | Screenshot | Cause | Solution |
| Shop is not registered | Screenshot | 1) The permalinks are set on Plain
2) There is no valid SSL certificate problem installed. You might see an error like: cURL Error: SSL certificate problem: unable to get local issuer certificate. 3) The logs show: Response body has invalid JSON. |
1) Go in your WordPress dashboard to Settings > Permalinks and configure your permalinks to anything but Plain. Try again to authorize.
2) Activate and install a SSL certificate via your hosting provider and try again. 3) This can have 2 different solutions. It is either related to the permalinks setting also or access to the WooCommerce REST API is blocked by a firewall, server or hosting provider. |
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| Woosa secret key is invalid | Screenshot | You have changed domains, database or cloned your webshop. | You can find the Woosa secret key via WooCommerce > Settings > General and scroll all the way down. You will notice that this field is disabled and you can’t edit it. However, that field probably has the wrong secret key stored. The only way to solve this is by Submitting a Ticket including access to your WordPress dashboard. Our Support Desk will be able to solve this within minutes. | |
| null | Screenshot | Your website doesn’t have a valid SSL certificate. | Activate and install a SSL certificate via your hosting provider and try again. | |
| 401 | Granting authorization has failed, please check the logs. | Screenshot | You are using the wrong Van der Meer FTP Username & Password to authorise | Check the email you received from Van der Meer, what your correct FTP Username & Password is and try again. |
Synchronization errors #
| Code | Error message | Screenshot | Cause | Solution |
| request.headers[x-woosa-signature]: Signature value is invalid | Screenshot | One of the credentials to connect with our and Van der Meer its server is incorrect. | Follow the next steps to solve this issue:
It might happen that after these steps you will receive a new error during the authorization: Woosa secret key invalid. Please read the solution for this error above.
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Order errors #
| Code | Error message | Screenshot | Cause | Solution |
| Internal error | Screenshot | The server of the webshop was down, at the exact same time we tried to send the order to Van der Meer | Follow the steps below to send to order to Van der Meer manually through WooCommerce:
The status in the Van der Meer column will change to Processing… and after a couple minutes – if all is good – to Completed. |
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