Customer Success Manager

Complex customer cases and creating happy faces is your passion. You are the link between our (end) customers and our technical support team with the aim of realizing the ultimate customer experience. Together with our team of 12 employees, Woosa has grown into the WordPress and WooCommerce plugin provider in Europe! We are proud to work with suppliers such as Bol.com, Zalando, VidaXL and our Trustpilot score of 4.6 is proof of our focus on the ultimate customer service.

What do you do in a day?

As a Customer Success Manager you are continuously involved in supervising implementations, calling trial periods, cancellations and customers and optimizing our customer journey.

Customer contact is your second nature and you get energy from positive conversations and video calls. You are there for our customers, even if that sometimes sparks some internal discussion. You are strong enough to make decisions and come up with creative ideas.

Finally, your passion for sales, an upsell or a customer who stays thrives your motivation!

What do we expect from you?

  • You have at least 2 years experience as an Account Manager or a similar role;
  • You are entrepreneurial, convincing, enthusiastic and creative;
  • You have experience with CRM systems;
  • You are proactive and think along with the customer;
  • You have knowledge of WordPress and the WordPress landscape;
  • You have HBO work and thinking level;
  • You work in a structured way and you take the lead in projects;
  • You master the Dutch and English language in word and writing;
  • You work well in a team;
  • You are available 32-40 hours a week;
  • You don’t have a 9-to-5 mentality.

What do we offer you?

  • Salary between € 2,500 and € 3,500 per month and bonus scheme;
  • A challenging position at a fast-growing startup;
  • Sufficient space for personal development through (internal) training and/or courses;
  • Flexibility to work from home or on location in Lelystad;
  • An informal working atmosphere with an ambitious team;
  • An NS Business card;
  • A company laptop;
  • A young team with fun Friday afternoon drinks and team outings;
  • The sky has no limit 😉

About Woosa

Woosa is a young, innovative company that focuses on a niche within the e-commerce industry. Since its foundation in 2017, we work hard every day on the best WordPress and WooCommerce plugins for both webshop and supplier. Woosa has since grown into a dynamic start-up with a team of 12 WordPress enthusiasts. A young team with an informal working atmosphere, where everyone has the same goal: to become the largest in Europe!

Got excited?

Got excited about this opportunity? Send your motivation and CV by e-mail to Woosa via: [email protected]. We will contact you within 5 working days.