Customer Success Manager

Helping customers to set up and create happy faces is your passion. As a Customer Success Manager, you are the first person our customers talk to. Because of this, you are the link between our (end) customers and our Technical Support team to realize the ultimate customer experience. Together with our team of 12 employees, Woosa has grown into one of the most prominent WordPress and WooCommerce plugin providers in Europe! We are proud to work with suppliers such as Bol.com, eBay and vidaXL and our Trustpilot score of 4.6 is proof of our focus on the ultimate customer service.

 

What are you going to do? 💪

Welcome to the frontline of Customer Support, where innovation meets excellent service! Are you ready to hop on an exciting journey as a Customer Success Manager? You’ll be the guiding voice to our customers, their listening ear and brilliant mind to ensure that every interaction is exceptional.

Your mission will be to enchant our users with your empathetic nature and technical knowledge. As the first point of contact for our customers, you answer questions, overcome challenges and educate our customers about the functionalities of our plugins.

You will ensure that our customers do not stand still with their business for a moment and can take the next step. Your goal is to provide the highest level of customer service, which not only builds trust but also has a long-lasting impact on each customer’s experience.

Finally, your passion for sales, an upsell, or a customer who stays thrives your motivation!

Your responsibilities 🫵

• Responding to customer queries in a timely and accurate way;
• Identifying customer needs and helping customers use specific features;
• Analyzing and reporting product malfunctions.

Your superpowers 🦸‍♂️

• You have excellent communication and problem-solving skills;
• You are empathic and think along with the customer;
• You master the Dutch and English language in word and writing;
• You can multitask like a pro;
• You have a high level of patience when handling difficult customer cases.

Bonus skills ⭐️

• You have experience as a Customer Success Executive or a similar role;
• You are familiar with e-commerce, dropshipping and software development;
• You have experience with help desk software and remote support tools;
• You understand the basics of WordPress.

What do we offer you? 🤝

• A fixed base salary including a commission-based allowance without limitations;
• Flexibility to work completely remotely, at our headquarters in Almere, or a combination;
• A challenging position at a fast-growing startup;
• Sufficient space for personal development and career opportunities;
• An informal working atmosphere with an ambitious team;
• A company laptop;
• An enthusiastic team with fun team gatherings;
• The sky has no limit 😏

About Woosa

Woosa is a young, innovative company focusing on a niche in the e-commerce industry. Since its foundation in 2017, we have worked hard every day on the best WordPress and WooCommerce plugins for both webshops and suppliers. Woosa has since grown into a dynamic start-up with a team of 12 WordPress enthusiasts. A young team with an informal working atmosphere, where everyone has the same goal: to become the largest in Europe!

Convinced?

Are you ready to conquer the world of e-commerce, dropshipping, marketplace and many more? Join team Woosa and let’s conquer it together.

Send your motivation and CV by email to Woosa at [email protected]. We will contact you within 5 working days.