Your mission, should you choose to accept it, will be to weave your magic within the realm of our chat system, enchanting users with your empathetic nature and technical prowess. As the guardian of our clients’ accounts, you’ll tackle questions, vanquish challenges, and masterfully help them trough our app to solve them from any obstacles they encounter.
Hey there! Woosa is a fresh and creative crew, rocking it in the e-commerce world! Ever since we kicked things off in 2017, we’ve been hustling day in and day out, crafting top-notch WordPress and WooCommerce plugins for all those fantastic webshops and suppliers out there. E-commerce is our jam, and we’ve totally nailed it as specialists in webshop plugins!
We’re all about teamwork and sharing the know-how, so together, we can score awesome results in the blink of an eye and in the long run too. Let’s conquer the e-commerce realm together and make magic happen! 🚀
Welcome to the frontline of excellence, where innovation meets impeccable service! Are you ready to embark on a thrilling journey as a Chat Support Specialist? As the first ray of sunshine in our clients’ digital world, you’ll be the guiding voice, the listening ear, and the brilliant mind that ensures every interaction is nothing short of exceptional.
Your mission, should you choose to accept it, will be to weave your magic within the realm of our chat system, enchanting users with your empathetic nature and technical prowess. As the guardian of our clients’ accounts, you’ll tackle questions, vanquish challenges, and masterfully navigate the intricacies of our app to liberate them from any obstacles they encounter.
Like a digital superhero, you’ll swoop in to save the day, illuminating the path ahead and transforming perplexity into clarity with your unparalleled expertise. Your dedication to providing top-tier support will not only foster trust but also leave a lasting impact on every user’s journey.
Join our extraordinary team and become the force that elevates the experience of our clients to new heights. Let’s set sail on a voyage of camaraderie, learning, and growth, as we empower millions to embrace the potential of our cutting-edge technology. Together, we’ll create a symphony of success, one chat at a time! So, if you’re ready to unleash your talents and embark on an adventure where every challenge is an opportunity, come aboard and let your support specialist superpowers shine!
– Responding to customer queries in a timely and accurate way, via chat
– Identifying customer needs and helping customers use specific features
– Analyzing and reporting product malfunctions
– Excellent communication and problem-solving skills
– Empathetic
– English writing
– Multi-tasking abilities
– Patience when handling tough cases
– Experience as a Customer Support Specialist or similar CS role
– Familiarity with our industry
– Experience using help desk software and remote support tools
– Understanding of how WordPress works
Salary between €2,000 – €3,000 per month;
Ability to work completely remotely, on location and/or from home;
A challenging position at a fast-growing startup;
Sufficient space for personal development and career opportunities;
A company laptop;
An informal working atmosphere with an ambitious team;
An enthusiastic team with fun team outings;
The sky has no limit 😉
Application
Fill in our question list
We will review your application. Are we as enthusiastic as you are? Then we will contact you to arrange a first meeting!
If we both are still enthusiastic about you joining team Woosa. Then we would like to make you an offer and hope to welcome you for your first working day soon!
